Brand Awareness

What is Brand Awareness?

Brand awareness is the extent to which a brand is recognized by potential customers and correctly associated with a particular product or service. For example, when someone says “I need a Kleenex,” you know they’re referring to a tissue. There are plenty of other brands that create tissues, but Kleenex has become the most widely known brand. The more familiar people are with something, the more they trust it and gravitate to it.

Brand awareness is important because it helps businesses to stand out above their competition, build an audience more effectively, and generate more leads. A higher level of brand awareness typically equates to higher sales and also serves as an economic moat that prevents competitors from gaining more market share.

Brand awareness is the degree of consumer awareness of a brand and its related products. Creating brand awareness is one of the key steps in promoting and marketing a product. Brand awareness is particularly important when launching new products and services. It allows a company to differentiate itself from competitor-offered products and services.

Why is brand awareness important in marketing?

With the vast amount of products options, having a differentiated message and an audience that can distinguish a company’s brand from its competitors is crucial. It can mean the difference between success and failure for a company.

Entire marketing campaigns can be constructed around promoting awareness of a brand. Spreading brand awareness is especially important during a company’s first few years, when they are trying to make a name for themselves.

When consumers are aware of the product a company offers, they will more likely go straight to that company if they need that product, instead of researching other places that they can acquire that product. Businesses with strong branding are viewed as accepted by the market. Therefore, they are trusted more by consumers who are looking to purchase a new product.

Creating Brand Awareness Using Social Media

As of 2017, internet users spent approximately 135 minutes (2.25 hours) per day on social media sites. As a result, companies find great value in generating brand awareness on these platforms. Consumers discuss products and services of interest and those that have overwhelmingly satisfied their specific needs and desires. Alternatively, consumers also share unfavorable experiences, and often at a higher rate than satisfactory ones. Therefore, stimulating consumer interest and promoting the brand is a strategic process. As consumers view and interact with social media posts and updates, brand awareness will increase. For brand awareness to be most productive, consumers should be able to connect to the company’s website seamlessly from the social media platform. Also, it is crucial for a company to respond to negative reviews and offer a solution to the customer’s problem.

The 5 Step Guide to Increasing Brand Awareness with Social Media

Each brand faces unique challenges that they will need to address in their brand awareness studies — new competition or a product recall, for example — but addressing these four pieces will give you an accurate picture of how your brand stands.

Increasing Brand Awareness with Social Media

1.Develop a Strong Message

Who are you? What do you stand for? Why should a buyer come to you? A following will gather around a content marketing campaign with a strong, consistent message.

You must become a great storyteller who tells great stories about:

  • Yourself
  • Your brand
  • Your industry

2. Stay on Target

Keep it relevant. Keep it simple.

If you need to increase brand awareness for your business, social posts of your kids (no matter how cute they are) or your lunch will mean little to your ideal buyers. Give them content of value. Give them something actionable (even if action at an early stage of their buyer’s journey means only sticking with you to read more).

3. Be Responsive

Social media happens in real time. That’s a great thing. Presumably, if a client or potential lead reaches out with a question, you’ll feel the phone buzzing in your pocket right then.

Don’t leave them hanging. Too much time without a response, and they’ll seek answers elsewhere — likely from a competitor.

Prompt, direct responses will delight your followers and show them you value their interaction and business. You can also weigh their input with surveys.

4. Share Your Content

Do you have a blog? If not, GO GET ONE, especially if you’re you’re using the inbound marketing methodology to educate potential buyers along their journey.

You can share your:

  • Blog posts
  • Landing pages to premium content offers where you can convert visitors into sales leads by gathering critical contact info
  • Videos/infographics/podcasts

5. Share Third-Party Resources

It’s not about being intrusive and showing off what you do, particularly with inbound. You need to be an industry thought leader.

Did you come across a:

  • Blog with info on a related field?
  • News article about trends?
  • Video demonstration?
  • Customer testimonial?
  • Whitepaper?

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